Deep Work: Rules for Focused Success in a Distracted World · chapter 2 · id deep-work-c2-03-there-is-a-metric-black-hole-i

“There is a 'metric black hole' in knowledge work where the impact of behaviors on the bottom line is hard to measure, allowing distracting practices to persist.”

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McKinsey: Rethinking Knowledge Work: A Strategic Approachcheck errored — retry queued

Organizations lack the measurement frameworks for knowledge work that exist for manufacturing. Productivity is hard to define and harder to measure.

Drucker, P. (1999) - Knowledge-Worker Productivity: The Biggest Challenge, California Management ReviewDOI registry: valid

The most important contribution management needs to make in the 21st century is to increase the productivity of knowledge work and knowledge workers. The most important contribution will be to increase the productivity of knowledge work and knowledge workers -- a challenge we hav

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